Make People Better has partnered with a State of the Art CLIA Certified lab.
What Information do we Collect?
In general, we only collect information that is required to operate and enhance the features of our genetic testing services and products. In addition to the foregoing, the information we collect and the reasons for collecting it include the following:
- Personally Identifiable Information – When you use our genetic testing services, we may collect what is generally called “personally identifiable” information, or “personal information,” which is information that specifically identifies an individual. Examples of personal information include name, email address, mailing address, phone number, and credit card or other billing information. Personal information also includes other information such as date of birth, or geographic area when any such information is linked to information that identifies a specific individual. Individuals using the Service may provide us with personal information about themselves and their healthcare providers. Healthcare providers using the Service may provide us with information about their patients and their practices, including NPI numbers, fax numbers, and the name, job title, and contact information of other providers involved in an individual’s care. We may use this information (i) to contact you for administrative communications, such as by sending you an email to confirm that you have ordered a genetic testing product or service, to notify you when your healthcare provider has provided DDNA with your information in an order form, or to send a DDNA genetic testing product or service; or (ii) to send promotional communications, including updates on products and events relating to products and services offered by us and by third parties we work with. You have the ability to opt-out of receiving promotional communications by following the unsubscribe instructions for a promotional communication.
- Protected Health Information – We may collect protected health information from you or your healthcare provider and use it as provided in the Informed Consent.
- Customer Support – We may collect personal information through your communications with us and use the information to respond to your inquiry.
- “Cookies” – To improve and customize your experience with DDNA, we may send one or more cookies – small text files containing a string of alphanumeric characters – to your device when you use the Service. We may use both session cookies that disappear after you close your browser and persistent cookies that remain after you close your browser and may be used by the browser on subsequent visits to the Service. Please review your web browser “Help” file to learn how to adjust your cookie settings; however, some Services may not function properly if you disable cookies.
- “Automatically Collected Information” – When you visit the DDNA website, we may automatically record certain information from your device by using various types of technology, including “clear gifs” or “web beacons.” This “automatically collected” information will help us customize and improve your experience with the Service and includes your IP address or other device address or ID, web browser and/or device type, the web pages or sites that you visit just before or just after you use the Service, the pages or other content you view or otherwise interact with on the Service, and the dates and times that you visit, access, or use the Service. We also may use these technologies to collect information regarding your interaction with email messages, such as whether you opened or clicked on a message, to improve the product. We use “automatically collected” information to (i) personalize our services, such as remembering your information so that you will not have to re-enter it during your visit or the next time you visit the Service; (ii) provide customized content and information; or (iii) monitor and analyze the effectiveness of the Service and third-party marketing activities.
Aside from the terms defined in the informed consent or the product or service that you engage in, your sample will not be used for any purpose other than to provide your with our genetic testing services or products. We guarantee the following securities with every sample submitted to DDNA:
- Sample Identification and Tracking – Once inside the laboratory, your name disappears from the process. All DNA samples are identified through the use of a serial number that is assigned to your order.
- Destruction of DNA Sample – Following the completion of a genetic testing service, all DNA samples are maintained in-house for a period of 60 days. After this period of time, all remaining samples are destroyed and discarded. Customer DNA is never stored in the laboratory beyond the scope of the work.
- Limited Genetic Analysis – No regions of your DNA are analyzed outside of the scope of your genetic testing service.
- No Third Parties – Your DNA sample will never be shared with or shipped to another laboratory.
When we Disclose Information
Except as described in this policy, we will not disclose your information that we collect through the service to third parties without your consent. We may disclose information to third parties if you consent to us doing so, as well as in the following circumstances:
- We may release your protected health information only as set forth in the Informed Consent.
- We work with third party service providers to provide website, application development, analytics, payment processing, hosting, maintenance, support ticketing, and other services for us. These third parties may have access to or process your information as part of providing those services for us. Generally, we limit the information provided to these service providers to that which is reasonably necessary for them to perform their functions, and we require them to agree to maintain the confidentiality of such information.
- We may share aggregated non-personally identifiable information; for example aggregated trends about the general use of our Service, publicly and with our partners (which information will not include protected health information).
- We may work with third party advertising partners to show ads for our Services that we think may interest you after you visit our Service. These third party partners collect non-personally identifying information from you when you visit our website and other websites. If you do not wish to receive our personalized ads, please visit the opt-out pages of the Network Advertising Initiative or the Digital Advertising Alliance to learn about how you may opt out of receiving personalized ads from member companies.
- We may also disclose your information that we believe in good faith is appropriate or necessary to enforce our Terms of Service; address fraud, security, or technical issues; comply with law enforcement requests and legal process, such as a court order or subpoena; or protect against harm to DDNA or others to the extent required or permitted by law.
You may, of course, decline to share certain personal information with us, in which case we may not be able to provide to you some of the features and functionality of the Service. If you wish to access or amend any other personal information we hold about you, you may contact us at firstname.lastname@example.org .
If you receive commercial emails from us, you may unsubscribe at any time by following the instructions contained within the email. You may also opt-out from receiving commercial email from us, and any other promotional communications that we may send to you from time to time, by sending your request to us by email at email@example.com .
Please be aware that if you opt-out of receiving commercial emails from us or otherwise modify the nature or frequency of promotional communications you receive from us, it may take up to ten business days for us to process your request, and you may receive promotional communications from us that you have opted-out from during that period. Additionally, even after you opt-out from receiving commercial messages from us, you will continue to receive administrative messages from us regarding the Service.
We use certain physical, managerial, and technical safeguards that are designed to improve the integrity and security of your personally identifiable information. We cannot, however, ensure or warrant the security of any information you transmit to DDNA, and you do so at your own risk. We also cannot guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.
The Service is hosted in the United States and is intended for visitors located within the United States. If you choose to use the Service from the European Union or other regions of the world with laws governing data collection and use that may differ from U.S. law, then please note that you are transferring your personal information outside of those regions to the United States for storage and processing. Also, we may transfer your data from the U.S. to other countries or regions in connection with storage and processing of data, fulfilling your requests and processing your genetic test request. By providing any information, including personal information, on or to DDNA, you consent to such transfer, storage, and processing.
Changes and Updates to this Policy
Please revisit this page periodically to stay aware of any changes to this Policy, which we may update from time to time. In the event that the modifications materially alter your rights or obligations hereunder, we will make reasonable efforts to notify you of the change.
Our Contact Information
Please contact us with any questions or comments about this Policy, your personal information, our use and disclosure practices, or your consent choices by email at firstname.lastname@example.org, or by phone at 417-319-1047.